Passpack Desktop on 64-bit Operating Systems – Passpack Support

June 4, 2010: This issue should be fixed

There was a known issue which, at some point during the login process, you see a blank, white screen and can not access your Passpack Desktop application. If you have encountered this bug, please get the latest version of Passpack Desktop here.

If you already have the most up to date version of Passpack Desktop, and the problem persists, you maytry and install Adobe AIR 2 release candidate as well.

If it still doesn't work, then you should contact us. Make sure to let us know you have the most updated version of Passpack Desktop, and have already tried installing Adobe AIR 2 (if you don't we'll just ask you anyway - wink).

This error seemed to occur primarily on 64-bit machines where Adobe AIR is buggy. This is why we suggested trying to install a newer version of Adobe AIR as well. If you do not know if you have a 64 bit computer, read this FAQ to figure that out.

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This error seemed to occur primarily on 64-bit machines where Adobe AIR is buggy. This is why we suggested trying to install a newer version of Adobe AIR as well. If you do not know if you have a 64 bit computer, read this FAQ to figure that out.