Notice: This article may contain information for multiple versions of Passpack. Please read the section appropriate to the version you are currently using. How do I know what version I'm using?
Passpack v7
Your data is encrypted client side and only the exact sequence of characters will unlock it. Sometimes, even if you are typing it correctly, there are things that may be interfering with what is actually being input to the field:
- If you've changed computers, sometimes a different keyboard will have different language settings which generally makes a mess of things.
- The keyboard finger placement may be different between devices. (Notebook vs. Laptop vs. Desktop).
- The Caps-lock is ON, or Numbers-lock is OFF.
- You've tried to copy and paste from a PDF or other program instead of a text document.
- You've accidentally switched your keyboard mode in Windows by pressing ALT-SHIFT.
- You've forgotten leading or trailing spaces you input when creating your Packing Key (if you pressed the space bar when you made it, you need to press the space bar every time you enter your Packing Key as it is part of it).
- Your BROWSER may be having issues. Clear cache, start a new session, or close out and try a completely different browser.
Please remember: we never have your Packing Key, so it cannot be retrieved or reset by us - we do not know it. If you are still not able to access your account, use this form to see if you qualify for a Packing Key rollback (most people do not qualify). If not, the only option is to create a new account and start over.
Passpack v8 (Preview)
Your data is encrypted client side and only the exact sequence of characters will unlock it. Sometimes, even if you are typing it correctly, there are things that may be interfering with what is actually being input to the field:
The correct Packing Key is necessary to unlock your stored data. Sometimes, even if you are typing it correctly, there are a few things which can interfere with what is actually being entered into Packing Key as you are typing. If you experience issues with your Packing Key, check to see if any of these could be the cause:
- If you've changed computers, sometimes a different keyboard will have different language settings which generally makes a mess of things.
- The keyboard finger placement may be different between devices. (Notebook vs. Laptop vs. Desktop).
- The Caps-lock is ON, or Numbers-lock is OFF.
- You've tried to copy and paste from a PDF or other program instead of a text document.
- You've accidentally switched your keyboard mode in Windows by pressing ALT-SHIFT.
- You've forgotten leading or trailing spaces you input when creating your Packing Key (if you pressed the space bar when you made it, you need to press the space bar every time you enter your Packing Key as it is part of it).
- Your BROWSER may be having issues. Clear cache, start a new session, or close out and try a completely different browser.
There is NO rollback option. Please remember: we never have your Packing Key, so it cannot be retrieved or reset by us - we do not know it. If you are unable to correctly enter your Packing Key for any reason, the only option is to create a new account and start over.