It only takes one keystroke an the Packing Key won't work. This is because Passpack uses heavy encryption, and the key to unlock everything is your Packing Key - it mst be absolutely exact, or it won't work. Sometimes, even if you are typing it correctlym there are a few things which can fool with the Packing Key as your typing, so check to see if any of these could be the case:
- If you've changed computers, sometimes a different keyboard will have different language settings which generally makes a mess of things.
- The usual Caps-lock is on, or numbers-lock is off (it happens to the best of us - so please check)
- Copy and pasting from a PDF or other program
- Accidentally switching your keyboard mode in windows by pressing ALT-SHIFT
If you are still not able to access your account, use this form to see if you qualify for a Packing Key rollback (most people do not qualify). If not, the only option is to create a new account and start over.