Notice: This article may contain information for multiple versions of Passpack, be sure and read the section appropriate to your version. How do I know what version I'm using?
Passpack v7
Passpack Desktop will not sync with the Passpack.com
The first thing to do is to update your Passpack Desktop to the latest version.
If after the update it still doesn't work then...
From time to time, your online account may need to be cleaned. Most of the time you won't notice anything wrong, but the Desktop will not update unless everything is perfect. This is to protect your offline backups from getting corrupt.
To fix this, log into your Passpack.com account and go to Tools > Clean your Pack. When that is complete, you can try and sync from Desktop again.
Passpack continuously improves its security model. That means that all the keys needed to build your pack can deeply change. After a while that a user doesn't sync his account, it could get disaligned. Initially we supported every possible conversion from one version to another. This created a performance issue so we now we only mantain the recent changes. Since the majority of users syncs its account regularly this choice affects only few users.
If you can not sync your account, most probably you are incurring in this case. The best practice to fix the problem in Passpack Desktop is to:
- Export the local data so that in the future you can import it again avoiding loss.
- Delete the local account. If you try to delete the account in the standard way it may not work. The fastest way is to type a wrong Packing Key during initial authentication and use the emergency command that will appear after.
- Start from scratch typing your online UserID and Password and follow the process.
- If something is missing in the online data, import the data from the previously saved export.
Passpack v8 (Preview)